Privacy Policy

The Parent Nest ("we", "us", "our") operates the website theparentnest.co. We are the data controller responsible for your personal information collected through this site.

If you have any questions about this policy or how we handle your data, please contact us at support@theparentnest.co.

We collect information you give us directly and information collected automatically when you visit our site.

Information you provide:

• Name, email address, and delivery address when placing an order
• Payment information (processed securely - we never store your card details)
• Your child's name entered for personalised products
• Messages you send us via email or our contact form

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search term
• Device type (desktop, mobile, tablet)

We use your personal information only for legitimate business purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Responding to your enquiries and support requests
• Personalising your stamp with the name you provided
• Improving our website and product range
• Sending marketing emails - only if you have opted in
• Complying with legal obligations

We will never sell your personal data to third parties or use it for purposes beyond those listed above.

We share your data only with trusted third parties who help us operate our business:

• Shopify - our e-commerce platform (stores your order data securely)
• Payment providers - Stripe, PayPal, Apple Pay (for secure payment processing)
• Shipping carriers - to deliver your order
• Email providers - to send you order confirmations and updates

All third-party providers are required to keep your data secure and may only use it for the specific purpose we share it for.

We use cookies to make our website work and to understand how visitors use it. Cookies are small text files stored on your device.

• Essential cookies - required for the site and shopping cart to function
• Analytics cookies - help us understand how our site is used (e.g. Google Analytics)
• Marketing cookies - used to show relevant ads on other platforms (e.g. Meta, Google)

You can control cookies through your browser settings. Disabling certain cookies may affect how our site works.

Depending on where you are located, you may have the following rights over your personal data:

• Access - request a copy of the data we hold about you
• Correction - ask us to correct inaccurate data
• Deletion - request that we delete your personal data
• Objection - object to how we use your data for marketing
• Portability - request your data in a portable format

To exercise any of these rights, email us at support@theparentnest.co. We'll respond within 30 days.

We retain your order data for up to 7 years for accounting and legal compliance. If you opt in to marketing emails, we'll keep your email address until you unsubscribe. You can unsubscribe at any time using the link in any email we send.

We take security seriously. Our site uses SSL encryption, and payment data is handled exclusively by PCI-compliant payment providers. We never store your full card details on our systems.

While we do our best to protect your data, no method of internet transmission is 100% secure. If you believe your account has been compromised, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our site after changes are posted means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Email: support@theparentnest.co
• Website: theparentnest.co/pages/contact