We Make It Right
If something isn't right with your order, we'll fix it. No complicated processes, no back-and-forth.
30-Day Guarantee
If your order arrives damaged, incorrect, or you're not satisfied - contact us within 30 days and we'll send a replacement or issue a full refund. No questions asked.
What's covered
- Item arrived damaged or defective
- Wrong item received
- Stamp name was printed incorrectly (our error)
- Item lost in transit (not delivered after 30 days)
- Item significantly different from what was described
What's not covered
- Name misspelled at checkout (please double-check before ordering)
- Change of mind after the stamp has been personalised
- Items returned without contacting us first
- Damage caused by misuse
How to request a return or refund
1
Email us at support@theparentnest.co with your order number and a brief description of the issue.
2
Send a photo if the item is damaged or incorrect - this helps us resolve it faster.
3
We'll respond within 1-2 business days with a resolution - replacement, refund, or store credit.
Refunds
Approved refunds are processed back to your original payment method within 5-10 business days depending on your bank or card provider.
You'll receive a confirmation email once your refund has been issued.
Need help with an order?
Our team is here Mon-Sat, 9am-6pm. We aim to respond to every message within 24 hours.
✉️ Contact Us